Refund policy

RETURN & REFUND POLICY — DINNETZ BRÖD

THE SHORT VERSION Everything I make is baked fresh to order each week, so I don't accept returns or exchanges in the traditional sense — I can't resell or restock a loaf of bread. That said, if something's actually wrong with your order, I want to know, and I'll make it right.

IF SOMETHING'S WRONG WITH YOUR ORDER If your order arrives damaged, incomplete, or not as described, please reach out to me at dinnetzbrod@gmail.com within 24 hours of delivery, with a photo if you can. I'll offer a refund, credit toward a future week, or a replacement in your next delivery, depending on the situation. I read every message myself and I'd rather hear from you than have you quietly not reorder.

MISSED OR LATE DELIVERIES If your delivery didn't arrive on Friday as expected, let me know and I'll sort it out with you directly. See my Terms of Service for more on how delivery works.

ALLERGIES & INGREDIENTS Please review the Food, Allergens & Ingredients section of my Terms of Service before ordering if you have any dietary concerns. If you have questions about a specific week's ingredients, just ask before your order bakes.

SUBSCRIPTION CHARGES If you want to skip a week, pause, or cancel your subscription, see my Purchase Options Cancellation Policy [LINK] — the short version is changes need to be made by Wednesday at midnight to apply to that week.

QUESTIONS I'm a one-person operation, so if anything about your order isn't right, just email me at dinnetzbrod@gmail.com and we'll figure it out together.